General Terms and Conditions of Purchase

Introduction

Acceptance of this contractual document, which will govern the contracting of products through the website www.scito.org, implies that the user has read and understands the above. Likewise, it has the necessary capacity to contract assuming all the obligations contained in said document.

Likewise, the provider reserves the right to modify the conditions of use of the website without this affecting the goods or promotions that were acquired prior to the modification. For this reason it is your responsibility to read them periodically as the conditions in force at the time of use of the website or the conclusion of the contract will be those that will be applied. For this, the client will be forced to read the present Conditions of Sale and Privacy Policy each time he makes a purchase.

Identity of the parties

On the one hand, the foundation Fundació Scito is domiciled in C /. Campoamor, 73, Bj. Izq – 46022 Valencia (Spain).

And, on the other hand, the Internet user, whose personal data will be provided by him and treated in accordance with the Privacy Policy that is collected on the website of Fundació Scito. Likewise when using our website is responsible for the veracity of the information provided about you.

Purpose of the contract

This document will regulate the contractual relation of purchase and sale born between the provider and the user in the moment in which it accepts during the process of online contracting the corresponding box.

The contractual relationship of sale involves the delivery, in exchange for a specific price and publicly exposed through the website, of a specific product or service.

Limitations of sale

Our products are destined to the sale UNIQUE AND EXCLUSIVELY to people older than 18 years of any geographical point.

Procedure of purchase

The contracting procedure may be carried out in Catalan and English. In case it could be carried out in any other language will be indicated before starting the recruitment procedure. 

Ordering an order implies the complete and unconditional acceptance of the general conditions of sale. Therefore, the buyer will not impose conditions contrary to the seller, unless they have been expressly accepted, regardless of when they are sent to his attention.

It is reported that in accordance with article 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the procurement procedure will follow the following steps: 

  1. Processing of the order
    Once the process of selecting articles has been completed, you go to the order confirmation section. Here the client is asked to identify himself in case he had registered before, or else he is asked to register. This confirmation makes the agreement between the parties is complete.
  1. Customer registration
    The client is registered by filling in a form his personal and payment data, registering in the system with a username and a certain key. The user must undertake to make diligent use of them and not make them available to third parties, as well as to notify the provider of the loss, theft or possible unauthorized access of a third party, so that the blocking of the platform immediately.
  1. Shopping cart
    The items to be purchased must be selected and added to the shopping cart by clicking on the corresponding icon.

In any case, Fundació Scito sales platform will inform the user, once the purchase procedure has been completed, via email regarding all the characteristics, price, forms of transportation, date of purchase and details of the products purchased, as well as taxes and fees.

In case of lack of stock of any product, the customer may make a reservation request by calling us or writing to office@scito.org. If the customer has already made the payment and if there is no stock to be able to deliver within the stipulated period, Fundació Scito will contact the customer as soon as possible to inform him of the estimated delivery time, to offer him an equivalent product or refund the amount of your purchase. However, you can call us on +34 96 325 71 60 and we will refund the amount.

Delivery orders and shipping costs

It will take place once the payment has been verified, and will be made through the postal service of Spain. 

The delivery of the order will be made at the address freely designated by the user. Thus, Fundació Scito does not assume any responsibility when the delivery does not take place as a consequence of the fact that the information provided is false, inaccurate or incomplete or when the delivery can not be carried out for reasons beyond the control of the shipping company, such as the recipient’s absence.

If, upon receipt of the merchandise, any deterioration or defect is detected in the package received, it must be recorded before signing the receipt receipt. Once opened the package should check that the condition of the goods is correct, otherwise you must notify us within 24 hours of receipt of the shipment. Fundació Scito will not be responsible in any way, if the above mentioned warnings are not fulfilled.

If for some reason we can not meet the delivery date we will inform you of this circumstance and we will give you the option to go ahead with the purchase by setting a new date, changing the product to another with similar characteristics or you can cancel the order with the refund total price paid.

Shipping costs will be calculated based on:

  • Send by regular mail (<450 gr.)
    • Spain: 0.70€
    • Europe (including Greenlander): 3.61€
    • Other countries: 5.93€
  • Send by registered mail (<500 gr.)
    • Spain: 4.85€
    • Europe (including Greenlander): 9.30€
    • Other countries: 12.85€

Delivery deadlines are determined as follows:

  • Send by regular mail (<450 gr.)
    • Spain: 2-4 working days
    • Europe (including Greenlander): 5-7 working days
    • Other countries: 9-15 working days
  • Send by registered mail (<500 gr.)
    • Spain: 3 work days
    • Europe (including Greenlander): 2-4 working days
    • Other countries: 5-8 working days

Price and validity of the offer

The prices indicated for each product include the VAT legally established. However, such expenses, unless expressly stated otherwise, do not include the costs of shipping, handling, packaging, shipping insurance or any other additional services and attachments to the product or service purchased. These amounts will be applied at the end of the shopping cart since the transport is related to the total weight of the order and the place of shipment.

The prices of the applicable postages are expressed in the previous section. The client assumes that in any case the economic valuation of some products may vary in real time. In any case this will always be communicated to users beforehand.

If an error is discovered in the purchase price of a product that you ordered, we will inform you as soon as possible so that we can reconfirm the order or cancel it.

For any information about the order, the user will have the telephone number of customer service (+34 96 325 71 60) or via email office@scito.org. In any case, the subject must be sent in the message or to the tele-operator the order number that was assigned indicating in the email the confirmation of the purchase. Another way to have information about your order is by accessing the user’s private area in the My Orders section.

Payment methods

Only payments made through credit or debit card or via PayPal will be accepted. Any payment made to the provider will lead to the issuance of an invoice in the name of the registered user. This invoice will be automatically sent to the email address provided by the user.

Right of withdrawal

According to the applicable regulations if you are contracting as a consumer you may withdraw the purchase at any time within the period of 14 calendar days from the date of delivery of the order.

You can prove the exercise of the right of withdrawal in any form admitted in law and considered validly exercised by sending a return form that we provide you and you can download here: Withdrawal form. Once printed the same the client must fill it and attach it to its return.

The direct costs incurred by the return will be paid by the customer, and the amount paid by the customer for return shipping costs will not be refunded.

Returns of unsealed products will not be accepted, or if the packaging of the product and all its components are not the originals or if they are not or are not in perfect condition. Do not use adhesive tape or tape on them.

Once the merchandise has been checked, the purchase amount will be refunded within a maximum of thirty days from the receipt of the returned merchandise by the same medium in which the user made the payment of the purchase.

Customer service

Fundació Scito provides the customer with a customer service and detailed below: 

Telephone support:

Telephone number: +34 96 325 71 60

Opening hours: Tuesday, Wednesday and Thursday, from 9:00h to 16:00h 

Email:

Email address: office@scito.org

Opening hours: From Monday to Friday, from 9:00h to 16:00h

Cookies policy

Fundació Scito, on its own account or that of a third party contracted to provide measurement services, may use cookies when the user browses the website. Cookies are files sent to the browser through a web service in order to record user activities during their browsing time.

The used cookies are only associated with an anonymous user and his computer, and do not provide by themselves the personal data of the user.

Through the use of cookies, it is possible that the server where the web is located recognizes the web browser used by the user in order to make navigation easier. They are also used to measure audience and traffic parameters, control the process and number of entries. 

The user has the possibility to configure his browser to be warned of the reception of cookies and to prevent its installation in his equipment. Please refer to your browser instructions and manuals for further information.

In any case, cookies have a temporary nature with the sole purpose of making their subsequent transmission more effective. In no case will cookies be used to collect personal information.

You can see more details in our cookies policy.

Applicable law and jurisdiction

This contract is governed by applicable Spanish law. The parties agree to submit for the resolution of any controversy, conflict, or claim arising from this contract to the courts and tribunals of Valencia, as the place of conclusion of the contract and provision of the services object of this contract.

Recommendations and precautions

Here are some of the precautions we recommend to take to our customers:

  • Preserve your User name and password.
  • Do not write down the username and password in easily accessible places.
  • Always disconnect the browser session after you have accessed a security zone or entered your user name or password.